Consumer Reports pulls recommendation for Microsoft Surface laptops

11 August, 2017, 00:39 | Author: Sherri Guerrero
  • Consumer Reports just un-recommended Microsoft’s Surface range

Consumer Reports pulled its coveted "recommended" imprimatur from all Microsoft laptops and tablets, including the Surface and Surface Book, saying the line up suffered from excessive reliability problems.

Problems included device freezing, unauthorized shut downs, and touchscreen failures.

Consumer Reports also said that it "cannot recommend any other Microsoft laptops or tablets" due to reliability issues. It also claims it can not recommend Microsoft devices with detachable keyboards (ie, the June Surface Pro) or clamshell Surface laptops. Regarding the recommendation, Microsoft does not agree with Consumer Reports, stating that consumers provided different and positive experiences after purchasing the product.

Consumer Reports reveals that approximately 25 percent of Surface product users had problems that started to appear after just a single year of use.

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Microsoft wants to lock you into its Surface ecosystem with an interesting upgrade promotion, but maybe now's not the time to buy a Surface laptop or desktop. This failure rate is the worst in the industry by far among mainstream PC makers, the publication says, and as a result, it is pulling its "recommended" designation for all Surface products. It seems that the breakage rate was considerably higher compared to other brands.

We are still waiting for Microsoft to release their next smartphone and although Microsoft has not announced anything yet, most people do believe that they are working on a one and that the new smartphone will be carrying the Surface name.

Consumer Reports' lab testing measures how well a laptop or tablet performs for a range of factors, including display quality, battery life, speed, and ergonomics. He added that the study found Apple's devices to be the most reliable.

Microsoft launched the Surface series in 2012, marking the company's first major entry into the hardware market. Jerry Beilinson, the electronics editor at Consumer Reports, advises that "If you are very concerned about how long your products are going to last, it might be better for you to go with a brand that has a higher predicted reliability". "We are committed to ensuring the premium Surface experience for all of our customers across the entire family of devices".

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