HP Recalls 15 Different Models Over Battery Safety Problem

11 January, 2018, 08:17 | Author: Colin Gill
  • HP issues voluntary recall involving lithium-ion battery packs

This time past year HP recalled 100,000 computers due to overheating batteries, which expanded a previous recall of 41,000 units over the same issues. There is a small utility you can download which will check if the battery in your laptop is one of the affected power packs. The website has instructions about what to do if the battery is included in the recall, including how to enable "battery safety mode".

"HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor", it added.

If you're affected, HP says they are proactively notifying customers on the replacement.

"We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries", HP's statement says. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure.

Among the incident reports were three reports of property damage, totaling $4,500, as well as one case where a customer suffered a first-degree burn to the hand.

HP Inc has confirmed that it is recalling an estimated 50,000 laptops across the USA and Canada over fears that the batteries could overheat and burst into flames.

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A recall has been issued by HP involving a lithium-ion battery malfunction on notebook computers and workstations that were sold from December 2015 through December 2017.

HP said this week that it's recalling about 50,000 consumer notebook batteries for free, which were originally sold as part of a HP notebook itself or as a standalone accessory.

These batteries are not customer-replaceable.

There's also a BIOS update that puts the battery into "Battery Safe Mode" to prevent it from operating in a risky way. "Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled".

These batteries may have also been sold as accessories or replacement batteries for the HP ZBook Studio G4 Mobile Workstation or for any of the preceding products through HP or an authorized service provider.

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